FOR ADAMS FARM ANIMAL HOSPITAL, P.A. CLIENTS REGARDING COVID-19 The coronavirus pandemic crisis has made this a difficult time for all of us, as we face uncharted territory in our communities. We are committed to keeping our hospital open, as long as we can continue to staff our hospital. Our goal remains, as always, to provide excellent and compassionate care for our beloved patients and clients. The health, safety, and well-being of our patients, our team, and our community is always our number one priority. Keeping this in mind, and with the recent developments of the COVID-19 pandemic, we are instituting the following changes in our operational protocols: ADAMS FARM ANIMAL HOSPITAL WILL BE OFFERING PRIMARILY CURBSIDE SERVICES In order to continue providing advanced, quality and compassionate care for your pet, Adams Farm Animal Hospital, P.A. will continue offering curbside services. The only exception is for people who have a scheduled, outpatient appointment, we are allowing one person to come in with their pet. This does not apply to nail trims, heartworm blood tests, or other tech appointments which do not require a doctor's exam. Please call upon arrival so that a staff member can assist you with any of your needs and provide you with further instructions. These guidelines will remain in place until the ongoing coronavirus pandemic has lessened to an extent we feel there is no longer a significant threat to the health and safety of our staff, our clients, and the community. We are asking everyone to be patient and understanding as we know this will be an unfamiliar process and may result more time waiting for your pet to receive care.
APPOINTMENTS AND DROP-OFFS: We ask that all clients remain outside or in your car and call the clinic upon arrival so we can gather all the necessary information via phone. A staff member will then meet you outside to bring your pet into the building. Once the appointment or procedure is finished, we will call you with recommendations and answer any questions you may have and deliver your pet to you in the parking lot. Please prepare to make payments over the phone. We offer drop off services if you do not want to wait outside or in your car while your pet receives care. Surgeries and dental procedures will continue as scheduled, although please be prepared for the check in process to take a bit longer than usual. Post procedure consultations will be done via phone and we will schedule a pick-up time that is convenient for you. Please call when you arrive to pick up your pet.
EMERGENCIES: Call us as soon as possible so we can best assist you and call again upon arrival.
BOARDING, GROOMING AND BATHING SERVICES: We will continue to provide boarding, grooming, and baths for your pet. As with all other services, please call when you arrive and someone will come retrieve your pet. We are asking for all personal belongings (e.g. toys and beds) aside from medications and food be left at home. We have plenty of bedding that is laundered daily to keep your pet cozy and comfortable while staying with us. All foods and medications need to be in disposable bags or non porous containers that can be sanitized (No tote bags please).
PRESCRIPTION DIET FOOD OR MEDICATION REFILLS: We request that you call ahead if possible, for all medication refills. Please be prepared to pay over the phone before we bring out your pet’s medications or prescription food. If you are ill, we can make arrangements so that your pet continues to receive the medications that they need.
We appreciate your patience as we are all learning to navigate the uncertainties of this pandemic. We will continue to provide the same compassionate excellent care for our patients, and we hope you and your families all stay healthy and safe! We anticipate returning to our normal operational protocols in the near future once the pandemic crisis resolves. We thank you for your understanding and please do not hesitate to call us should you have any questions and/or concerns.
Sincerely, The Doctors and Staff at Adams Farm Animal Hospital P.A.
Monday 7:30 am - 6:00 pm Tuesday 7:30 am - 6:00 pm Wednesday 7:30 am - 6:00 pm Thursday 7:30 am - 6:00 pm Friday 7:30 am - 6:00 pm Saturday 8:00 am - 12:00 pm Sunday 5:00 pm - 6:00 pm* *Sundays~ boarding services only